
What does an eCommerce agency do?
Tussle Digital builds eCommerce marketing campaigns and funnels to grow online sales. Basic ads and SEO are rarely enough, so we offer full-funnel eCommerce strategy and management across strategy, conversion rate optimisation (CRO), SEO, email marketing, influencer campaigns and Google Shopping.
Which eCommerce growth services do you offer?
- Strategy. We identify growth opportunities early and implement tailored solutions.
- Conversion rate optimisation. We analyse user behaviour and improve store design and functionality for a seamless shopping experience.
- Email marketing. Targeted campaigns and automated workflows build repeat purchases and lasting customer relationships.
- eCommerce SEO. We optimise product pages, category structures and content to attract high-intent shoppers.
- Influencer marketing. We connect you with the right voices in your niche to create authentic campaigns.
- Google Shopping. We manage campaigns for visibility, competitive bidding and return on ad spend. See PPC management.
What store-level tactics do you use?
- Recover abandoned carts. Strategic follow-up emails go to shoppers who added items but did not complete checkout, to lower your abandoned cart rate.
- Personalised marketing and testing. We use funnel analytics, heatmaps and scroll maps to see visitor paths, then A/B test page variations to learn which improve conversion.
- Advanced coupon implementation. Personalised discounts for products, collections, categories, customers or shipping zones, with set active times, usage limits, discount type and value.
- Reports and analytics. Up-to-date statistics show which products perform and which need changes, and how traffic behaves on every page.
How do you approach Shopify development and growth?
Shopify works best when built for conversion, performance and scalability. Many stores fail to grow because the setup favours design over structure, speed and usability. We design around intent-led navigation, fast page loads and conversion-focused layouts, whether the project is a new build or a migration. See the Shopify platform page.
- Theme or custom build. We help you choose between a flexible theme-based build and a fully custom solution based on complexity, catalogue size and growth plans. Theme builds suit speed and cost efficiency. Custom builds give full control over UX, functionality and scalability.
- Clean collection and product architecture. Intent-led collection hierarchies match how people search and browse, with purposeful filters and navigation. This helps SEO, usability and conversion, and makes scaling easier.
- Performance-optimised layouts (Core Web Vitals). We design with performance budgets, optimising images, fonts and interactions so pages load faster and stay visually stable.
- Conversion-focused product pages, collections and checkout. Product pages answer questions quickly, collection pages guide discovery and comparison, and checkout flows are simplified to reduce drop-off.
- Alignment with paid media and lifecycle flows. Landing pages match ad intent and offers stay consistent across channels, which supports Quality Scores, acquisition costs and lifetime value.
Start with the Shopify growth sprint.
What does Shopify Plus add for larger brands?
Shopify Plus suits brands with high volume, global operations and complex business logic. Plus builds can underperform when performance, merchandising and CRO are not prioritised early, so we build scalable architectures that support B2C, B2B, wholesale and international markets.
- Complex catalogues and operational workflows. Catalogues handle large SKU volumes, variants and merchandising rules.
- B2B features, pricing rules and permissions. Customer-specific pricing, permissions and account logic for different buyer types.
- Performance budgets and CRO frameworks to keep Plus stores fast, stable and optimised.
- Multi-market and multi-currency setups for local currencies, pricing, content variations and SEO signals.
- App and integration governance to prevent bloat and protect performance.
How do you improve WooCommerce stores?
WooCommerce is flexible but can become slow and bloated without care. We turn it into a lean, high-performance storefront through plugin governance, clean architecture and performance optimisation. Services include WooCommerce builds and migrations, performance and Core Web Vitals optimisation, plugin and theme governance, conversion-focused UX and templates, and SEO-ready catalogue and product structures.
How does eCommerce SEO differ from standard SEO?
With hundreds or thousands of products, success depends on clean architecture, strong internal linking and crawl efficiency. We structure collections, products and filters so search engines understand relevance and users are guided to convert.
- Collection and taxonomy architecture
- Internal linking and breadcrumb strategy
- Product and category SEO
- Crawl control and index management
- International SEO and hreflang governance
What is profit-first eCommerce PPC?
Scaling paid media without margin control erodes profit. Our eCommerce PPC uses discipline, guardrails and commercial alignment. We protect brand terms, control automation and align spend with contribution margin, not ROAS in isolation. It covers Google Shopping and Performance Max, feed optimisation and asset governance, and a creative testing tracker.
How does lifecycle email and SMS drive revenue?
Email and SMS drive revenue when built around behaviour, intent and lifecycle stage, not one-off promotions.
- Welcome, browse and cart recovery flows that trigger at the right moment and recover abandoned demand.
- Post-purchase and retention journeys that deepen product usage, build trust and encourage repeat buying.
- Segmentation based on behaviour and value, using on-site behaviour, purchase history and predicted value.
- Testing cadence and optimisation across subject lines, offers, timing and channel mix (email vs SMS), with learnings documented.
- Revenue attribution and performance tracking through GA4, CRM and platform reporting, tied to revenue, not opens or clicks.
How do you run conversion rate optimisation?
We treat CRO as a structured experimentation system, with hypothesis-driven tests that compound gains over time.
- Product page, collection and checkout optimisation to reduce drop-offs and raise the share of visitors who complete a purchase.
- UX friction removal and clarity improvements by removing confusing messaging, weak hierarchy and unnecessary steps.
- Experiment design and prioritisation using impact, confidence and effort.
- AOV optimisation and merchandising tests on bundles, pricing presentation, cross-sells and placements, to lift average order value without hurting conversion.
- Performance and speed impact analysis so conversion gains are not offset by slower pages.
eCommerce delivery in Sydney
Our Sydney team supports eCommerce brands that want local collaboration. We combine on-site availability with structured sprint execution across:
- Shopify and Shopify Plus builds
- CRO and performance optimisation
- eCommerce SEO and paid media
- Lifecycle email and SMS
- Strategy workshops and execution support
eCommerce delivery in Gurugram
From Gurugram, the team delivers performance-driven eCommerce execution for global brands, on the same sprint cadence and quality standards as the Sydney team. The focus areas are:
- Shopify and WooCommerce development
- Conversion optimisation and experimentation
- eCommerce SEO and internationalisation
- Email and SMS automation
- Analytics and performance reporting
See our results, the resources library and the web development service.
Questions we get asked
What eCommerce services does Tussle Digital offer?
We cover Shopify and Shopify Plus development, WooCommerce, eCommerce SEO, eCommerce PPC including Google Shopping and Performance Max, lifecycle email and SMS, conversion rate optimisation, influencer marketing and strategy. The aim is full-funnel growth for your online store. We also manage Google Shopping campaigns and recover abandoned carts with follow-up emails.
Should I choose a Shopify theme or a custom build?
It depends on complexity, catalogue size and growth plans. Theme builds suit speed and cost efficiency. Custom builds give complete control over UX, functionality and scalability. We help you choose, and focus on clean code, maintainability and performance either way. We build for a foundation that supports long-term growth and experimentation.
What is Shopify Plus and who is it for?
Shopify Plus is built for brands handling high volume, global operations and complex business logic. We build Plus stores for B2C, B2B, wholesale and international markets, with performance budgets, CRO frameworks, multi-market setups and app governance so enterprise functionality does not cost speed.
How do you recover abandoned carts?
We send strategic follow-up emails to shoppers who added items to their cart but did not complete the purchase. As part of lifecycle email and SMS we also build welcome, browse and cart recovery flows that trigger at the right moment. Both reduce your abandoned cart rate and improve conversion quality.
What is profit-first eCommerce PPC?
It means aligning paid media spend with contribution margin rather than chasing ROAS in isolation. We set guardrails, protect brand terms and control automation across Google Shopping and Performance Max, with feed optimisation, asset governance and a creative testing tracker. The goal is to avoid scaling spend while profit disappears.